1. Data Processing
Generosity Experience Corporation ("we", "us") processes fundraising
and donor data on behalf of our nonprofit clients ("you", "your organization") to provide
analytics, reporting, and insights through the GX Reporting platform. All data is stored and
processed securely within Google Cloud Platform infrastructure located exclusively in Canada.
Our primary data location is the Montreal region (northamerica-northeast1), with the Toronto
region (northamerica-northeast2) serving as a secondary location for redundancy and disaster
recovery. All data residency remains within Canadian borders at all times.
2. Data Ownership
All client data uploaded to or processed through GX Reporting remains the sole property of
the client organization. Generosity Experience Corporation acts strictly as a data processor
on your behalf. We do not sell, license, or share your data with any third parties.
3. Data Security
Measures in place include:
- Encryption at rest and in transit (TLS 1.2+) via Google Cloud infrastructure, with data stored in Google BigQuery across Canadian data centres (Montreal and Toronto)
- Role-based access controls limiting data visibility to authorized users only
- No personally identifiable information (PII) displayed in the dashboard
- Authentication required for all dashboard access
- Read-only dashboard access — no data can be modified through the interface
4. Data Retention
Your data is retained for the duration of your active service agreement. Upon termination,
all client data will be permanently deleted within 30 days. A final export will be provided upon request.
5. User Responsibilities
- Keep login credentials confidential
- Report any suspected unauthorized access
- Ensure individuals granted access are authorized to view fundraising data
- Notify Generosity Experience Corporation when a user should be removed
6. Acceptable Use
The platform is provided for authorized business purposes only. You agree not to use automated
tools to extract data, attempt to access other organizations' data, or reverse-engineer the platform.
7. Benchmarking
Generosity Experience Corporation may use anonymized, aggregated data to generate industry benchmarks.
No individual client will be identifiable. You may opt out by contacting us.
8. Use of Artificial Intelligence
GX Reporting uses artificial intelligence (AI) tools in two areas of the platform.
Data Processing & Column Mapping
When integrating data from multiple sources, we use AI to assist in understanding field names
and their purposes across different platforms. To protect your privacy, we do not send your
actual donor data to AI services. Instead, we randomize and anonymize a small sample of column
values so that the AI can identify field types and suggest mappings — without ever seeing real
donor records, names, amounts, or personally identifiable information.
AI Reporting Assistant (AI Buddy)
The dashboard includes an optional AI-powered assistant that can help you interpret your
reporting data and identify trends. This feature uses only anonymized, aggregated metrics from
your dashboard — such as totals, averages, and percentages — and does not access or transmit
any underlying donor-level data, PII, or raw records. Clients may opt into or out of this
feature at any time.
AI processing is provided by Anthropic (Claude). No client data is used to train AI models.
All AI interactions are stateless — no conversation history is retained between sessions.
9. Limitation of Liability
GX Reporting is provided "as is" for informational purposes. Generosity Experience Corporation
shall not be liable for indirect, incidental, or consequential damages arising from use of the platform.
10. Changes to These Terms
Generosity Experience Corporation may update these terms with at least 30 days advance notice.
Continued use constitutes acceptance of updated terms.
11. Contact
Questions? Contact Generosity Experience Corporation at hello@generosityx.com.